We’re sure you have questions. Go ahead and find the answers.

General Leasing Questions

How are roommates matched?

We offer a roommate matching program for those who have not already pre-selected their roommate(s).


What if I need to cancel my lease?

With the exception of joining the military, we do not offer a lease termination clause in the lease. The resident is responsible for the entire lease contract. Reserve on West 31st does allow residents to transfer their lease agreement with proper authorization from the management staff.

Will you send me a monthly bill for rent?

No, we do not send monthly invoices. However, we do offer automatic payments to help you not forget to make your monthly rental installment.

What types of leases are available?

Reserve on West 31st offers 12-installment leases.

Can additional furniture be brought into the apartment?

You are welcome to bring additional furniture with you, but don't forget that we fully furnish all of our apartments. If you wish to replace some of our furniture and use yours instead, you will be responsible for finding storage for our furniture and putting the items back before your lease end date. We can however store the bed frame and mattress.

If I'm over 21, do I still need a guarantor?

Yes. All leases are required to have a guarantor. If an approved guarantor cannot be obtained, Greystar will accept a security deposit of one and one half (1.5) installment of rent.

When I go to pay my rent, why does my balance due say $0?

We charge rent on the first of every month. You can still make a payment before the first, and will show as a credit until rent is charged.

When does my lease start?

Your lease will begin on August 15th.

Are there home essentials included, such as pots and pans?

Although we offer fully furnished apartment homes, you will want to bring dishes, pots and pans, etc.

What size are the beds?

Each bedroom contains a comfortable full-size bed.

What do I need to hook my computer up to the Internet?

Each resident will create their own login and password through the Boingo website.

When is my first rental installment due?

The first of the month.

How close are you to campus?

Reserve on West 31st is a 5 minute drive from the University of Kansas.

What types of apartments are available?

We offer three different fully furnished floor plans: 3 bedroom / 3 bathroom apartment, 4 bedroom / 2 bathroom, and 4 bedroom / 4 bathroom.

How are rooms assigned?

Rooms are assigned first come first serve. If you have a specific layout/floor request please include it in the "Bedroom/Floor Requested" section of the application. Please note this is a request and is not guaranteed that we are able to accommodate the request. Please also make sure that you include any preferred roommates in the "Requested Roommate" section. If you do not have roommates, please note that you will be matched based on roommate questionnaire in your application.

Renewal Questions

When do I start paying the new rent amount?

On the first day of your new lease.

I'm graduating in December, can I still renew?

Contact the office for details on the options available to you.

If I renew, do I have to move out and then move back in?

When you renew and choose to stay in your current spot, no moving is required!

Can I request different roommates?

We want you to be comfortable here, and we will do everything we can to accommodate your roommate requests.

If I renew, will my guarantor have to sign again?

Yes, they will just need to re-sign the guarantor form and they are all set!

It seems early to renew, I just moved in?

Renewing now will provide the most benefit to you. By signing early, you will secure your space for next year and take advantage of the best pricing available.

How do I renew my lease?

We know how busy you are, so we have made the process as quick and easy as possible. Renewing is a easy as "1,2,3"! Just follow these steps.

1. Open your renewal email from us.
2. Review the terms, and click "Accept"
3. Follow the prompts to sign the new lease agreement.

It's that easy!

What is a "renewal?"

Are you loving it here and can't imagine leaving at the end of your lease? By signing a renewal, you get to extend your stay at your community!