Dear Residents and Guarantors,
We hope that you, your family and fellow residents are doing as
well as can be expected in these extraordinary times.
The Reserve on West 31st continues to monitor the
international and domestic spread of the COVID-19 virus, and our
Corporate Preparedness Committee is meeting regularly to assess
conditions and adapt our protocols as circumstances change. We are
also working closely with the local universities and colleges to
support their protocols and policies.
We have put into place resources and plans to allow us to continue
to serve you, our valued residents, seamlessly. We are adopting
appropriate social distancing measures in the office and across the
property. Additionally, in the event that the office is required to
close, our staff has remote computer and phone access to carry out
their job responsibilities and support our residents as close to
business as usual as possible.
At this time, we are making the move to shorten our office hours.
Going forward we will be open from 9 AM to 6 PM each day Monday
through Friday and closed on the weekends. You will still have the
ability to call 24 hours a day and during times the office is
closed, our amazing off-site Leasing Center can help connect you
with information, put in work orders and address any emergency
situations that may occur.
Until further notice, The Reserve on West 31st has suspended
the use of all amenities (e.g. the fitness center, computer lab,
study rooms, etc.) to all residents. We are also suspending all in
person resident events at this time but will be continuing to plan
fun and interactive events through our social media, if you do not
already follow us, make sure to take a moment to do so.
We are also requesting that any residents who have traveled within
the past 14 days to those areas identified by the CDC as having
sustained widespread transmission of COVID-19 to refrain from using
any common spaces. If you need anything, please contact the office
by phone or email.
The ability to continue to serve our residents with the quality of
service you deserve and expect from us is of paramount importance
to us, as is the safety and well-being of our staff. We are living
through unprecedented times – but be assured, the property is being
managed to the same professional standards as it has always
Please take care, and don’t forget to wash your hands.
The Reserve on West 31st